Your satisfaction is important to us. If an item arrives in a damaged or an incomplete
state return it for an exchange or refund of the merchandise value. Please note that the
return costs are not pre-paid. Postage or other return costs will be the customer's
responsibility and will be reimbursed by us only in the case of damaged, faulty or
incorrectly supplied goods. You must return the goods, together with their packaging,
in the same condition as supplied to you. You must return or exchange your
item within 7 days after the date of receipt.
Please include the packing slip that you received with your shipment and indicate the
reason for the return.
We will refund to you the amount excluding shipping and handling charges. These charges
will vary depending on your geographical location but will normally constitute about 20% to 30%
of the total purchase price. We generally cannot accept returns where the product has been used or damaged by the customer.
If you have a problem contact firstname.lastname@example.org and let us know. We aim to please so tell us your experience - don't hold back.
All returned books should be sent to
Trashface Books Ltd,
34 Wicklow Street,